Customer satisfaction is very important to us. We would love to hear about positive experiences you have had with us. Alternatively, if we have let you down in any way, we would like to know about it. Our staff is committed to treating complaints seriously and resolving them as quickly and fairly possible. To make a complaint, follow the steps listed below:
Step 1: We would recommend that you submit to us your feedback in writing as the accuracy of the information is of vital importance to us in resolving the complaint promptly. You may also enclose relevant documents related to the complaint raised. You may lodge a complaint verbally or in writing to these channels:
|| 1300 82 6000 (local) / +603 - 2332 6000 (overseas)
||Maza Yusman Bin Mad Yusof
Manager, Customer Experience,
Level 16 Menara Chan,
138 Jalan Ampang,
50450 Kuala Lumpur
Step 2: You will receive an acknowledgement from us within 24 hours upon receipt provided correct contact details are given.
Step 3: Complaints will normally require three (3) to 14 business days to be resolved from the date of receipt. If a complaint requires complex investigations or extensive research, you will be notified and the timeframe will be extended.
Step 4: If you are not satisfied with the resolution offered, you can approach either of the following bodies who will help settle the dispute:
- Bank Negara Malaysia: BNM
- Ombudsman for Financial Services: OFS
- Debt Management Agency CCDMA: AKPK
- Small Debt Resolution Committee: SDRC